Legal Document
HydroCare™ Complete
Terms & Conditions
DB Spa Repair & Service · Last reviewed 2025
DB Spa Repair & Service (“we,” “us,” or “our”) provides the HydroCare™ Service Plan to eligible customers (“you” or “customer”) subject to the following Terms & Conditions. The terms “spa” and “hot tub” may be used interchangeably throughout this agreement.
1.HydroCare™ Overview
HydroCare™ is a preventative maintenance and service savings plan designed to help reduce spa ownership costs while helping maintain proper spa operation throughout the membership term. HydroCare™ includes: -Discounted mechanical-related service calls -10% off labor -10% off parts -$10 off replacement filters -One included annual full spa cleaning after twelve (12) completed billing cycles HydroCare™ is not an insurance policy, extended warranty, or guarantee against future spa failure.
2.No Guarantee Against Future Failures
While HydroCare™ includes inspections and preventative maintenance services, DB Spa Repair & Service makes no guarantee that your spa will never develop leaks, pump seal failures, equipment malfunctions, plumbing failures, water loss, or other future issues. Spas contain mechanical, plumbing, and electronic components that naturally wear over time. Future repairs and failures may still occur even while enrolled in HydroCare™.
3.Membership Requirements
-HydroCare™ requires a twelve (12) month commitment. -Membership is billed monthly. -A valid credit card on file is required at all times. -Membership approval is subject to our discretion. -Membership benefits apply only while the account remains active and in good standing. -HydroCare™ is valid only for the specific spa and property listed on the agreement. -For Spa up to 98"x98" in size or smaller
4.Service Call Benefits
HydroCare™ members receive discounted mechanical-related service calls for $99 within qualifying service areas. Mechanical-related service calls cover up to the first one (1) hour onsite and apply only to standard mechanical or electrical-related spa issues. Parts are not included. Leak detection, leak repair, plumbing repairs, emergency service, after-hours service, and non-mechanical-related issues are excluded. Discounted service call pricing becomes active seven (7) days after enrollment.
5.Annual Full Spa Cleaning
HydroCare™ includes one (1) Full Spa Cleaning after every twelve (12) completed billing cycles while membership remains active and in good standing. The Full Spa Cleaning includes: -Plumbing line flush -Drain and refill -Spa shell cleaning -System priming -Water balancing -General equipment inspection Cleaning services are intended for spas under normal residential use conditions. Excessive buildup, neglect, difficult access, or abnormal conditions may result in additional charges.
6.Payments & Default
Monthly payments must remain current at all times. If payment becomes more than fifteen (15) days past due, HydroCare™ may be suspended or canceled. If HydroCare™ is canceled, defaulted, or terminated before completion of the 12-month term, all previously provided discounts, reduced-rate service calls, labor discounts, parts discounts, filter discounts, and included services will immediately revert back to standard pricing. The customer authorizes DB Spa Repair & Service to charge the card on file for any outstanding balance owed due to early cancellation or default.
7.Service Area & Access
HydroCare™ availability and benefits may vary depending on drive time, routing, scheduling availability, and service location. Additional charges may apply for: -Oversized spas -Difficult access -Multiple stair flights -Steep driveways or hills -Restricted equipment access -Extended drive-time locations Safe and reasonable access to the spa and equipment area must be provided at the time of service.
8.Cancellation
HydroCare™ may be canceled at any time; however, no refunds will be issued for previously billed months. If canceled before completion of the required 12-month term, all previously applied HydroCare™ discounts and benefits become immediately due and may be charged to the card on file. Unused services and benefits have no cash value and do not roll over.
9.General Terms
DB Spa Repair & Service reserves the right to deny, suspend, modify, or terminate HydroCare™ membership at our discretion. Prices, benefits, coverage areas, and Terms & Conditions are subject to change without notice unless otherwise protected under an active membership term.