By using the services of DB Spa Repair & Service Monthly Spa Service, you (“Customer,” “you,” or “your”) agree to the following Terms & Conditions. Please read them carefully before scheduling or receiving any service. For the purposes of these Terms & Conditions: “DB Spa Repair & Service,” “Company,” “we,” “our,” or “us” refers to DB Spa Repair & Service and its representatives, employees, contractors, and affiliates. “Customer,” “you,” or “your” refers to the individual, property owner, tenant, representative, or party requesting or receiving services from DB Spa Repair & Service. DB Spa Repair & Service reserves the right to refuse, deny, discontinue, or cancel service at any time and for any reason deemed necessary, including but not limited to safety concerns, inaccessible equipment, hazardous conditions, abusive behavior, unsafe electrical or plumbing conditions, improper installations, heavily modified equipment, or conditions that may prevent proper or professional service. By scheduling or allowing service to be performed, you acknowledge and agree to these Terms & Conditions in full.
1. Service Description
Our recurring service is designed to help maintain proper water chemistry and overall spa cleanliness. Standard service may include: Water testing and balancing Sanitizer adjustment Filter rinsing/cleaning as needed Removal of debris from the water surface Water top-off as needed Service does not include repairs, troubleshooting, leak detection, leak repair, deep cleaning, restoration cleaning, or parts replacement unless separately authorized.
2. General Terms
Service pricing is based on standard residential above-ground spas up to 100x100 inches within our normal service area. Additional charges may apply for: Oversized spas Swim spas Difficult access Extended drive-time locations Excessive contamination or neglected spas DB Spa Repair & Service reserves the right to modify pricing, routes, service areas, and Terms & Conditions at any time.
3. Service Frequency & Scheduling
DB Spa Repair & Service offers recurring Weekly and Bi-Weekly spa maintenance plans depending on spa usage, property type, and service location. Weekly service consists of approximately four (4) visits per month and is recommended for spas that experience frequent usage. Bi-Weekly service consists of approximately two (2) visits per month and is intended for light residential spa usage only. Rental properties, Airbnb properties, vacation rentals, and other short-term occupancy properties are required to maintain an active Weekly Service Plan (4 visits per month). Due to the increased and unpredictable usage commonly associated with rental properties, Bi-Weekly service is not available for these locations. DB Spa Repair & Service reserves the right to require a Weekly Service Plan for any spa experiencing heavy usage, recurring water quality issues, excessive contamination, or conditions that require more frequent maintenance. Bi-weekly customers are responsible for maintaining sanitizer levels and keeping the filter clean between visits. DB Spa Repair & Service is not responsible for water quality issues resulting from heavy spa usage between scheduled visits.
4. Service Days & Arrival Times
Service routes are generally performed on Tuesdays between 7:00 AM and 6:00 PM. Due to route scheduling, traffic conditions, weather, varying service times, and other unforeseen circumstances, exact arrival times cannot be guaranteed. Any estimated arrival times provided are approximate only and are not scheduled appointment times. Access to the spa must be available on the scheduled service day. In the event that we are unable to perform service due to illness, emergencies, severe weather, vehicle issues, scheduling disruptions, or other unforeseen circumstances beyond our control, service will generally be rescheduled to the next available service day whenever reasonably possible. We will make reasonable efforts to notify the customer as soon as possible regarding any delays or rescheduling. If a scheduled service visit cannot be completed or rescheduled, the you will not be billed for the missed service visit.
5. Access Requirements
Safe and reasonable access to the spa and equipment area must be provided at the time of service. Due to the dynamic nature of our daily service routes, traffic conditions, varying service times, and scheduling adjustments, we are unable to provide exact arrival times. Any estimated arrival time provided is only an approximation and is not a scheduled appointment time. While we will attempt to accommodate special timing requests whenever reasonably possible, uninterrupted access to the spa is required on the scheduled service day. If a gate, lock, community entrance, or other restricted access point exists, the customer must provide any required keys, gate codes, access instructions, or entry authorization prior to service. We may refuse or suspend service for: Unsafe conditions Aggressive animals Restricted or blocked access Excessive hills or dangerous walkways Interior-only access through homes Rooftop spas without exterior stair access If we arrive and are unable to access or safely access the spa due to locked gates, restricted access, missing entry information, blocked pathways, or unsafe conditions, the visit may still count as a completed service visit.
6. Customer Responsibilities
Customer must ensure access to the spa is available during scheduled service windows. Customer is responsible for maintaining adequate water level in the spa. Customer must notify DB Spa Repair & Service of any known equipment issues prior to service visits.
7. Payments & Billing
A valid credit card on file is required for recurring service. Invoices are generally processed during the first week of each month and are automatically charged to the card on file. If payment becomes more than fifteen (15) days past due, service may be suspended or terminated.
8. Cancellation of Service
Either party may cancel recurring service at any time. Customers are responsible for payment for all services already performed prior to cancellation. No refunds will be issued for completed service visits.
9. Chemicals & Water Care
We use industry-standard spa chemicals designed for above-ground hot tubs. We service chlorine and bromine systems only. We do not service: Saltwater spa systems Nature2/mineral systems Frog Sanitation System Or Any other non conventionable water care systems. Water clarity and cleanliness depend heavily on spa usage, bather load, and customer cooperation between visits. We strongly recommend: -Showering before spa use -Adding non-chlorine shock after heavy use -Draining and refilling the spa every 4–6 months
10. Drain & Refill Service
Recurring maintenance service does not include drain and refill services. Drain and refill services are available separately at discounted pricing for recurring service customers. Failure to periodically drain and refill the spa may result in high TDS levels, poor water quality, staining, scaling, corrosion, or sanitizer inefficiency. DB Spa Repair & Service is not responsible for issues related to old water conditions.
11. Repairs & Equipment Issues
Recurring service does not include repairs or diagnostics. If your spa develops an equipment issue, leak, heating issue, flow issue, breaker issue, or other malfunction, a separate service call is required. DB Spa Repair & Service makes no guarantee that your spa will not experience leaks, equipment failures, pump seal failures, plumbing issues, or other malfunctions during service. Spas contain mechanical and plumbing components that naturally wear over time.
12. Limitations of Liability
Monthly Spa Service covers routine water care maintenance only and does not include equipment repairs. DB Spa Repair & Service is not responsible for pre-existing equipment issues or damage resulting from neglect prior to enrollment. Service does not include draining, refilling, or deep cleaning unless separately scheduled and priced.
13. Advance Appointment Confirmation Policy (30+ Days)
Appointments scheduled more than 30 days in advance require confirmation at least 48 hours before the scheduled service date. If confirmation is not received by the requested deadline, the appointment may be released and rescheduled based on availability.