Legal Document
Terms of Service
DB Spa Repair & Service · Last reviewed 2025
Terms & Conditions By using the services of DB Spa Repair & Service, you (“Customer,” “you,” or “your”) agree to the following Terms & Conditions. Please read them carefully before scheduling or receiving any service. For the purposes of these Terms & Conditions: “DB Spa Repair & Service,” “Company,” “we,” “our,” or “us” refers to DB Spa Repair & Service and its representatives, employees, contractors, and affiliates. “Customer,” “you,” or “your” refers to the individual, property owner, tenant, representative, or party requesting or receiving services from DB Spa Repair & Service. DB Spa Repair & Service reserves the right to refuse, deny, discontinue, or cancel service at any time and for any reason deemed necessary, including but not limited to safety concerns, inaccessible equipment, hazardous conditions, abusive behavior, unsafe electrical or plumbing conditions, improper installations, heavily modified equipment, or conditions that may prevent proper or professional service. By scheduling or allowing service to be performed, you acknowledge and agree to these Terms & Conditions in full.
1.Services
DB Spa Repair & Service provides hot tub and swim spa repair, maintenance, cleaning, and related services in Southern California. All services are performed by licensed technicians (CSLB# 1015507, C61/D35).
2.What Units We Do Work On
DB Spa Repair & Service provides repair and maintenance services for above-ground hot tubs and swim spas for most major brands, including many imported units. We also provide service and repairs for most dry heat sauna units. Exceptions & Service Limitations Any spa manufactured prior to the year 2000 will be accepted for service at our discretion. We reserve the right to refuse service on spas that do not have a proper or professionally maintained foundation for repair. This includes, but is not limited to: Spas with heavily modified or improperly installed components “Jerry-rigged” repairs or unsafe wiring/plumbing Units that have been worked on by multiple individuals to the point that extensive reverse engineering or correction of previous mistakes would be required We reserve the right to decline service on units that are unsafe, inaccessible, heavily neglected, or deemed unreliable to repair properly.
3.Units We Do Not Service
DB Spa Repair & Service does not provide repair or maintenance services for the following types of units: Inflatable hot tubs Soft tubs or foam-type hot tubs Wooden barrel hot tubs In-ground pools or in-ground spa systems Jetted bathtubs (commonly referred to as "jacuzzi' tubs located inside bathrooms) Infrared sauna units (unless sold by Simple Spas) Cold plunge units (unless sold by Simple Spas) Steam shower units Any hot tub that is not a conventional above-ground acrylic fiberglass spa commonly sold through authorized retailers or manufacturers We reserve the right to refuse service on any unit that falls outside our standard area of specialization or that we determine cannot be serviced safely, properly, or economically.
4.Appointments & Scheduling
Service appointments are scheduled subject to availability. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances. We will make reasonable efforts to notify you in advance.
5.Advance Appointment Confirmation Policy
To help us manage our service schedule, appointments booked well in advance may require confirmation before the scheduled service date. Appointments booked more than 30 days in advance, as well as long-distance appointments booked more than 7 days in advance, require confirmation at least 48 hours before the appointment. If confirmation is not received by the requested deadline, the appointment may be released and rescheduled based on availability.
6.Service Areas & Scheduling Policy
DB Spa Repair & Service provides service throughout the San Fernando Valley, Santa Clarita Valley, most of the San Gabriel Valley, and select areas of Los Angeles. Appointments within the primary service area, including the San Fernando Valley, Santa Clarita Valley, and most of the San Gabriel Valley, will generally be scheduled at the next available appointment. Appointments within the main Los Angeles city area, including Central and West Los Angeles (generally from Downtown Los Angeles to Playa del Rey), may be scheduled only on designated Los Angeles service days or on weekends, depending on technician availability and route scheduling. Service requests within the Los Angeles service area are subject to review and approval. Certain locations may be declined based on travel distance, routing, scheduling availability, technician workload, or other operational considerations. Customers requesting service within designated Los Angeles service areas acknowledge that appointment availability may be limited to specific service days. Requests for appointments outside of those designated service days may not be available. DB Spa Repair & Service reserves the right to determine service area boundaries, approve or decline service requests, establish technician routes, and modify scheduling policies at its sole discretion. Service areas, scheduling procedures, and availability are subject to change without notice.
7.Customer Presence Required for Extended Service Areas
For service appointments outside of the San Fernando Valley, an adult (18 years or older) must be present during our service visit. Unless otherwise stated Being present allows our technician to: Review any issues discovered during the inspection. Explain recommended repairs and answer any questions. Obtain authorization to perform repairs when applicable. Complete repairs during the same visit whenever possible. Review the completed work and collect payment upon completion. Because extended service areas require significant travel time, our goal is to complete as much work as possible during a single visit. If no authorized adult is available during the appointment, we will need to reschedule the service for a time when someone can be present.
8.Customer-Supplied Parts Policy
By choosing to supply your own parts, you acknowledge and agree that DB Spa Repair & Service provides no warranty, express or implied, on any customer-supplied parts. Any manufacturer's warranty or warranty provided by the place of purchase is solely between the customer and the manufacturer or retailer, and the customer is responsible for handling all warranty claims directly. If the supplied parts are incorrect, incompatible, defective, damaged, incomplete, or fail during or after installation, all applicable service call fees, diagnostic charges, labor charges, trip charges, and any additional parts, supplies, or materials required will remain the responsibility of the customer. If the customer supplies parts based on their own diagnosis or the diagnosis of another person or company, DB Spa Repair & Service is not responsible if those parts do not correct the problem. Diagnostic, installation, and labor charges are non-refundable regardless of whether the supplied parts resolve the reported issue. Should the customer-supplied parts need to be removed, replaced, or reinstalled due to defects, incompatibility, incorrect specifications, or misdiagnosis, additional labor and service charges will apply. The customer assumes all risks associated with the use of customer-supplied parts, and DB Spa Repair & Service is not responsible for delays, repeat service visits, equipment damage resulting from defective or incorrect customer-supplied parts, or assistance with warranty claims.
9.Payment
Payment is due upon completion of service unless otherwise agreed to in writing. We accept cash, check, and major credit cards. Unpaid invoices may be subject to collection proceedings. Returned checks, chargebacks, reversed payments, or disputed transactions may be subject to additional fees, collection actions, and suspension or denial of future services. For certain appointments, including rental properties, vacant homes, commercial properties, or situations where the customer will not be present during service, we may require a valid credit card to be securely kept on file prior to or during the appointment. If the customer leaves the property before the service visit is completed, payment may be required upfront before departure, or a valid credit card must be placed on file while our technicians are onsite. A temporary $10 authorization charge may be processed to verify that the card is valid. This amount will be credited toward the final balance due for the visit. Failure to provide payment upon completion of service may result in late fees, cancellation of warranties, suspension of future services, and/or collection or small claims proceedings.
10.Limitation of Liability
DB Spa Repair & Service is not liable for pre-existing conditions, damage caused by neglect, improper chemicals, or issues unrelated to the services performed. Our liability is limited to the cost of the service rendered.
11.Call Recording Policy
Telephone calls made to or received by DB Spa Repair & Service may be recorded or monitored for quality assurance, training, scheduling, documentation, accuracy, safety, and dispute resolution purposes. By continuing a telephone conversation after being notified that the call may be recorded, you acknowledge and consent to such recording as permitted by applicable law.
12.Electronic Communications Policy
Emails, text messages (SMS/MMS), voicemail messages, photographs, videos, and other electronic communications exchanged with DB Spa Repair & Service may be retained as part of the customer's service record. These communications may be used to document appointments, estimates, approvals, invoices, diagnoses, recommendations, warranty matters, work performed, customer instructions, and other business-related communications. Customers acknowledge that electronic communications may be relied upon as part of the official record of the services provided.
13.Photos & Video Recording
DB Spa Repair & Service may take photographs and/or video recordings before, during, or after service visits for documentation, training, quality control, warranty support, technical reference, marketing, or business purposes. Photos or videos may be used on our website, social media platforms, advertisements, online business listings, educational materials, or other promotional content. We make reasonable efforts to avoid displaying identifiable personal information. Unless written permission is provided by the customer, we will not intentionally display: Street numbers or exact addresses Clearly identifiable homes or property exteriors Faces or individuals License plates Names or personal documents Recognizable landmarks tied to the property location Any other clearly identifiable personal information By using our services, you acknowledge and agree that general service-related photos and videos may be taken and used by DB Spa Repair & Service in accordance with these Terms & Conditions.
14.Customer Records & Documentation Policy
Identifiable information, including internal documentation photos, videos, notes, access instructions, equipment conditions, serial numbers, or property-related observations, may be securely stored under the customer’s profile for private business and documentation purposes only. This information is used solely for: Verifying service history and visits Documenting existing conditions Tracking repairs, recommendations, or safety concerns Assisting with future service visits Internal business records and quality control This information, including identifiable photos or videos, will not be publicly displayed, shared, sold, or intentionally released online without written permission from the customer, unless required by law or legal process. DB Spa Repair & Service takes reasonable measures to keep customer documentation private and secured for internal business use only.
15.Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of our services following any changes constitutes your acceptance of the revised terms.